Privacy Policy

1. Introduction

Welcome to FixPin. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username
• Contact Data: Email address
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences
• Project Data: Information about your projects, teams, issues, and feedback you create within the Service

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To process payments and prevent fraud

4. Authentication and Account Security

We use Clerk for authentication services. When you create an account, Clerk processes your authentication data including your email address and password. Your password is securely hashed and never stored in plain text.

Please review Clerk's privacy policy at https://clerk.com/privacy for more information about how they handle your authentication data.

5. Payment Processing

We use Stripe for payment processing. We do not store your credit card details. All payment information is handled securely by Stripe in compliance with PCI-DSS requirements.

Please review Stripe's privacy policy at https://stripe.com/privacy for more information about how they handle your payment data.

6. Data Storage and Security

Your data is stored securely in PostgreSQL databases. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

File uploads and attachments are stored securely using Cloudflare R2 storage with encryption.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it for legal purposes.

8. Your Rights

Under data protection laws, you have rights including:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request that we correct any inaccurate personal data
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can request that we restrict the processing of your personal data
• Right to Data Portability: You can request that we transfer your data to another organization or directly to you
• Right to Object: You can object to the processing of your personal data

9. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Third-Party Services

We use the following third-party services:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Cloudflare R2: File storage

These third-party service providers have their own privacy policies addressing how they use such information.

11. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@fixpin.app.